Delivery and Terms
Returns and exchanges
If you are not happy with your order for any reason, please get in touch.
If you are not happy with your purchase please return the item within 2 weeks. I will refund the cost of the item, but unable to refund the cost of postage.
Purchases are all made through PayPal.
The trails are physical booklets which are dispacthed within 2 working days of purchase.
UK delivery should take 1-3 days to arrive but can sometimes take longer at peak times. International orders should take 5-9 workings days but can also be vulnerable to delays, taking up to 3 weeks. None of this is guarenteed and mail is classed as undelivered after 21 days.
The booklets are shipped in sturdy card backed A5 envelopes.
Orders are shipped from the United Kingdom via Royal Mail, Second Class post for UK orders, and standard airmail for all international orders. Please get in touch if your order is urgent and faster delivery is required.
Orders are not insured or tracked. If you would prefer to have your order tracked or insured, please let me know prior to purchase and I can calculate the extra cost and create a listing to include it.
I do not send receipts with packages. If you require one please include this in the ‘note to buyer’ section and I will print one for you.
Buyers are responsible for any duty or custom charges if applicable.
Additional policies and FAQs
The trails and tours work and are correct at time of production. They should still be accurate to the best of our knowlage as we regulary check. IF any of the clues have changed or the city has had some building work to disrupt the answers to the clkues, we can only apologise, and please get in touch for help with the answer of a full refund.
Please be aware colours of booklets may vary slightly due to different monitor settings.
All artwork and designs are owned by Als Couzens Designs. Copyright of the artwork does not transfer with the sale of any item.
If you are interested in anything you see on the shop or my website (www.alscouzens.com), or have any ideas you would like to work on, please get in touch. I am always looking for new ideas.